Privacy Policy

1. Information We Collect

We may collect information you provide directly to us, such as your name, email address, phone number, postal address, and account details when you register, contact us, or use our services. We may also collect financial information relevant to the services requested, such as investment preferences and account balances, where you choose to share it with us.

We may automatically collect certain technical information when you visit our website, including your IP address, browser type, device identifiers, pages viewed, and referring URLs, typically through cookies and similar tracking technologies.

2. How We Use Your Information

We may use the information we collect for purposes including, but not limited to:

• Providing, operating, and maintaining our services;
• Personalising your experience and communicating with you about your account or requests;
• Processing transactions and sending related information, including confirmations and updates;
• Improving our website, services, and internal operations;
• Detecting, preventing, and addressing fraud, security, or technical issues;
• Complying with applicable legal and regulatory obligations.

3. Legal Basis for Processing

Where applicable data protection law requires a legal basis for processing personal information, we generally rely on one or more of the following: your consent, the necessity of processing to perform a contract with you, our legitimate business interests, and compliance with legal obligations. Where we rely on consent, you may withdraw it at any time in accordance with this policy.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve our website, remember preferences, and analyse usage patterns. You can control cookies through your browser settings; however, disabling certain cookies may affect the functionality of our website. Where required by law, we will request your consent before placing non-essential cookies.

5. How We Share Information

We do not sell personal information. We may share information with third-party service providers who perform services on our behalf, such as hosting, analytics, or customer support, subject to appropriate confidentiality and data protection obligations. We may also disclose information where required by law, to protect our rights, or in connection with a business transaction such as a merger, acquisition, or asset sale.

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law. Criteria used to determine retention periods include the duration of our relationship with you, applicable legal or regulatory requirements, and the necessity of the data for resolving disputes.

7. Data Security

We implement reasonable administrative, technical, and organisational measures designed to protect personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. International Data Transfers

If we transfer personal information across borders, we will take steps intended to ensure that such transfers comply with applicable data protection laws, including the use of appropriate contractual safeguards where required.

9. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal information, which may include the right to access, correct, delete, restrict, or object to certain processing, and the right to data portability. You may also have the right to withdraw consent where processing is based on consent, and to lodge a complaint with a supervisory authority. To exercise any of these rights, please contact us using the details provided below.

10. Children's Privacy

Our services are not directed to children, and we do not knowingly collect personal information from children without appropriate parental or guardian consent, where applicable. If you believe a child has provided us with personal information without appropriate consent, please contact us so we can take appropriate action.

11. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of such third parties, and we encourage you to review their privacy policies before providing any information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will indicate the date of the most recent revision at the top of this page. Continued use of our services after any changes constitutes acceptance of the revised policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us using the details provided on our contact page or in the footer of this website.